Genesys
Access your Genesys Cloud without exposing traffic to the public Internet via AWS
If you're a Genesys customer and want to activate and access your instance via AWS, here’s a step-by-step guide.
Genesys Cloud runs on AWS infrastructure globally, ensuring high availability and scalability. When you subscribe to Genesys Cloud, your instance is hosted in a specific AWS region based on your location or preference.
| Datacenter location: | Available regions: | Regions on customer request: | Fabric options: | Redundancy: | Supported bandwidths |
|---|---|---|---|---|---|
|
Dublin Frankfurt Amsterdam (virtual on-ramp) |
EU Central (Frankfurt) EU West (Dublin) |
EU West (Paris) | A-A | Customer can order single or redundant | Gbps 1, 10, 100 |
Activating Your Genesys Cloud Instance on AWS
Step 1: Subscription & Account Setup
- Sign up for a Genesys Cloud account via their official site.
- Choose the appropriate subscription plan (e.g., Genesys Cloud CX).
- During signup, select your AWS-hosted region for optimal performance.
- Once your account is set up, Genesys automatically provisions an instance in your chosen AWS region.
Step 2: Accessing Your Genesys Cloud Instance via AWS PrivateLink (For Secure Connections)
Setup AWS PrivateLink to securely access Genesys Cloud without exposing traffic to the public Internet
- Contact Genesys Support to request PrivateLink enablement.
- Configure an AWS VPC Endpoint to connect to Genesys Cloud privately.
- Configure SIP trunks (If Using Voice Services) to connect your Genesys instance with AWS-based VoIP services or on-premise phone systems.