NLix offers an extensive range of Interconnection services:
- Peering services
- Transit Services
- Cloud services
We need a certain amount of data in order to be able to provide our services to you.
To be able to provide the best possible service to you, it important for us to know which products and services you purchase from us and how you use our products and services. We link the information we receive from you in order to respond quickly and adequately to your questions, service requests (e.g. on a disruption in the services), and complaints.
We aim to inform you personally and at a time when the information is relevant to you. This information may consist of tips about products you use or newsletters. Your interests are paramount in processing your data!
We therefore promise that:
- We handle your data with care. You can rest assured that your data is safe with us and that we observe the law.
- We do not look at the content of your or your customers’ communication. We do not monitor any conversations, look at the content of your messages, e-mails or chats, or record which websites are visited.
- We do not sell your data to third parties.
- We inform you about the use made of your data and offer you simple means to view and adjust your data and the choices you have made with regard to your privacy.
- You decide what happens with your data. We respect the choices you have made with regard to your privacy.
Which data do we process?
If you intend to purchase a service from us or enter into a contract for one of our services, we process your personal data such as your name, telephone number, email address, which service(s) you purchase, and the subscription type. We also register similar information about the technical and administrative (billing) contacts you provide for the performance of the contract.
If you or other employees of your company contact us, for example, if you ask a question by telephone, via an NL-ix website or via social media, we record this question. We need to record it for the purposes of answering the question and performing actions arising therefrom. Your data will also be recorded if you report a service disruption, lodge a complaint, or fail to pay an invoice.
We refer to this data as ‘contact details’.
For what purpose do we process this data?
Provision of services
First and foremost NL-ix processes your data for the provision of our services to you. Processing of your data is necessary for dealing with requests, establishing a link, building connections, sending an invoice, making an enquiry into an invoice, and handling fault reports or complaints. We cannot provide our services to you without processing your data.
Marketing and sales purposes
NL-ix processes your contact details for marketing and sales activities with respect to services provided by NL-ix (even after termination of the contract) unless you have objected to this. For example you may be approached about our services when you register for an Event. Your data will be processed by NL-ix, or a processor contracted by NL-ix, for the purpose of making offers, unless you have objected to our approaching you by letter, text message, email or telephone.
NL-ix does not provide your data to third parties for purposes of marketing, sales, and other business activities. Insofar as data is provided to third parties for the benefit of their activities, this will only be done in a format that is anonymised and aggregated in such a way that this data cannot be traced to your person in any way whatsoever.
Compliance with legal obligations
NL-ix has a legal obligation to provide your data to third parties, for example, to the competent authorities within the context of a criminal investigation.
Network quality, availability and security of the network, and connections of our customers
NL-ix is responsible for the network used for the conveyance of (internet) traffic. This involves the maintenance, planning and improvement of the network and management such as routing traffice, resolving disruptions, monitoring peak loads and overload. By analysing the use made of our network we obtain essential information on the network use and load. We can make targeted additions, upgrades and improvements to our network on the basis of this information. NL-ix processes your data for these technical and statistical analyses. The results of these analyses are anonymised for reporting within NL-ix and cannot be retraced to individuals. We are not interested in the content of your or your customers’ communication and we never record the content of the communication about our network.
Visits to our website, login to the 'MyNL-ix' environment
When you visit our website, we process the following data:
- your IP address, type and language of your browser, the time of your visit and the web address from which you reached our site, the pages you view on our site, the links you click on, and the other actions you perform. We do this using cookies. For more infomation about the cookies we use and the choices you can make, see below.
- When you order a service on our website we request additional personal data from you, such as your email address, name, work address, or a telephone number.
- If you want to access the 'My NL-ix' environment on our website, you have to register with a user name and a password.
How long will your contact data be stored?
NL-ix will not store your data longer that is allowed and necessary for the purposes for which your data is processed. How long certain data is stored depends on the nature of this data and the purposes for which it is processed. The rentention period may therefore be different for each purpose.
If you have entered into a contract with NL-ix, your contact details will at least be kept during the term of the contract. We will keep your invoice for a maximum period of seven years. We have a legal obligation to keep this invoice for tax-related purposes for such a period.
How do we handle your data after the retention period?
Your personal data is removed or anonymised after the retention period. Anonymising means that you personal data is stripped of any indentifying characteristics, so that only statistical data that cannot be linked to your person in any way whatsoever remains. This statistical data is important for us, because we can gain an insight into the use of our products and services on the basis of this data.
Inspection, correction and/or removal, right of objection
You have the right to inspect your data. This means that you can request insight into which personal data has been recorded and for what purposes this data is used.
During several stages of your interaction with us, we offer you the opportunity to indicate whether your contact details may be processed, for example for purposes of analysis and the offering of NL-ix services. In addition, we offer you the option to view at any time which choices you have registered with us or to alter your choices or destroy contact details. You can inform us by sending an email to email@example.com.
You can object to the processing of your contact details by NL-ix if your contact details are used for purposes other than necessary for the performance of an agreement or for complying with a legal obligation. You can, for example, object to the use of your personal data for marketing and sales activities. You can do this at any time by sending an email to firstname.lastname@example.org.