Get in touch with our experts

Support Desk

For round-the-clock support you can contact our Customer Care and Support Desk

+31 (0)70 3120710


Question about one of our products or curious how NL-ix can help boost your business?

Or click here

Urgent issues

Technical support outside office hours for issues that cause full outage or more than 5% packet loss

+31 (0)70 3120710

Procedure for reporting Urgent issues

Customer Care is available 24/7 but the technical support “outside office hours” is available for urgent issues.

  • Check Announcements on My NL-ix for known issues and/or Planned Maintenance

  • If neither is applicable call NL-ix Customer Care in order to guarantee rapid action

  • If your issue is part of a bigger outage with impact on multiple customers, we will first try to solve the overall problem before calling back individual customers

Office Hours are Monday to Friday from 9.00 till 17.00 hrs
(Central European Time)

Our contact details

Princes Beatrixlaan 400

2595 BK, Den Haag, The Netherlands

+31 (0)70 312 0710

At NL-ix we strive to deliver the best possible service and want to make sure we get it right. The best and most important feedback comes directly from you.

We would appreciate it if you could take a few moments to let us know what you really think. Good, bad or ugly – we want to hear it all!  What do you think are we doing well and where can we improve?