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Technical support outside office hours for issues that cause full outage or more than 5% packet loss
Customer Care is available 24/7 but the technical support “outside office hours” is available for urgent issues.
Check Announcements on My NL-ix for known issues and/or Planned Maintenance
If neither is applicable call NL-ix Customer Care in order to guarantee rapid action
If your issue is part of a bigger outage with impact on multiple customers, we will first try to solve the overall problem before calling back individual customers
Office Hours are Monday to Friday from 9.00 till 17.00 hrs
(Central European Time)
Princes Beatrixlaan 400
2595 BK, Den Haag, The Netherlands
+31 (0)70 312 0710
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